European Union consumers have the right to withdraw from a distance purchase within fourteen days of delivery without giving any reason, provided that the product is unused, unopened, and returned with the protective seal fully intact and in its original packaging. In accordance with EU consumer law, this right of withdrawal does not apply to dietary supplements or similar goods sealed for health or hygiene reasons once the protective seal has been broken or the product has been opened.

For safety and public health reasons, we do not accept returns, refunds, or complaints for products that have been opened, unsealed, tampered with, altered, contaminated, or otherwise manipulated after delivery. Once a product leaves our control, we cannot verify its integrity or contents and are not required to perform laboratory testing or analysis. Claims involving alleged contamination, foreign substances, or misuse will be rejected unless the customer clearly proves that the issue existed at the time of delivery.

If a product is damaged, defective, or incorrect upon delivery, you must contact support@addict.global within thirty days of delivery and provide clear photographic evidence of the unopened product and packaging. Where confirmed, we will provide a replacement or refund in accordance with applicable law. Approved refunds are issued to the original payment method within fourteen days of receiving the returned goods or proof of return. Shipping fees, customs duties, and import charges are non-refundable unless required by mandatory law.